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Support

Need help with Voxtly? We're here to help.

Contact Support

If you have questions, issues, or feedback, please email us:

support@voxtly.com

We typically respond within 48 hours.


Common Questions

The transcript isn't loading

Make sure the YouTube video has captions available. Some videos may not provide transcripts.

Private or members-only videos

Voxtly only works with public YouTube videos that have captions enabled.

Transcript language

If the video includes multiple caption languages, Voxtly will extract the available transcript provided by YouTube.


Report a Bug

If something isn’t working correctly, please email us with:

  • The YouTube video URL

  • A short description of the issue

  • A screenshot if possible

Send it to support@voxtly.com


Feedback & Feature Requests

We love hearing from users. If you have ideas for new features or improvements, feel free to email us anytime.

support@voxtly.com